FAQ
I have a prospective gym owner client who is utilizing ClickFunnels and Kajabi to build sales funnels. Are we able to integrate with one or both of these platforms?
We can integrate Click Funnels via Authorize.net or NMI Gateway and Kajabi via Authorize.net, both being gateways we offer.
If a merchant opts to override the 4% Cash Discount for a customer, how does the bank recover the associated fees?
If a merchant chooses to cover the 4% customer fee, they will instead be charged 3.84%, deducted from their daily bank deposit. For example, on a $100 sale, the merchant would receive $96.16 after the 3.84% fee is applied.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
If a merchant goes to Cash Discount but then decides they don't want to stick with it, we can change away from cash discounting with no issues or problems, correct?
Yes, the merchant can transition back to traditional pricing. Our support team will provide a form for the merchant to complete and sign. Once the form is received and processed, the request will be forwarded to our technical team to update the equipment. Please note, this change can only be implemented at the end of the month to ensure accurate billing and avoid confusion.
I have a merchant that wants to accept ACH directly on their website. The amount per transaction is 50k and up. Can we do this, and how would I set this up for them?
Yes, depending on the limit approved by the ACH provider, the merchant is able to accept ACH payments through Biller Genie, NMI Gateway or IPOS system. Any one of these gateways can integrate with their website.
If I have my LLC in the state I live in, can I get clients in other states, or do I have to have my LLC in those states?
Yes, you are able to accept payments from customers in all 50 states regardless of where your LLC is registered.
A newly established food truck owner is seeking a solution to efficiently manage inventory and streamline the process of selecting items from the menu. They plan to implement a Cash Discount Program at a rate of 3.50% and require a setup that includes a receipt printer and other essential tools for a fully functional on-the-go system. What setup options are available to meet these needs?
If the merchant requires a kitchen printer, Clover or Linga would be suitable options. If not, Swipe Simple is also a user-friendly system to consider.
I am currently exploring a potential business relationship and a prospective client opportunity. The individual owns a small business specializing in laser etching and is interested in selling products online. However, he is concerned about avoiding excessive fees. What solutions can we offer to meet his needs?
Authorize.net, IPOS Cloud, and NMI can all integrate with his website. However, if he wishes to pass processing fees on to the customer, he will need to choose either NMI or IPOS Cloud, as Authorize.net does not currently support that functionality.
What are the most suitable terminal options for barbershops and salons?
The best option depends on the specific features the merchant requires to operate their business effectively. However, businesses in this category typically need credit card acceptance with the ability to adjust tips. We offer several devices that support these functionalities. A few examples are Charge Anywhere Q2, Dejavoo P1, Dejavoo QD4, etc.
I have a merchant ready to complete an application who wishes to proceed with a surcharge program using NMI. However, they would like to confirm that surcharging is legal in Nevada. Could you advise on what reference materials or resources I can provide to the merchant for clarification?
We ensure compliance with all current regulations regarding credit card processing. Surcharging is prohibited only in the following states: Massachusetts, Connecticut, Maine, California, and New York. Cash Discount however is permitted in all 50 states.
Is a tobacco shop considered high risk?
Yes, technically Tobacco Shops are considered high risk.
A friend of mine, who owns a business, has agreed to provide me with their merchant statements. However, they currently use Shopify Pay and eBay for payment processing. Would this be suitable for submission as a Cost Savings Analysis (CSA)?
We would not be able to integrate with eBay, and integrating with Shopify would still require us to provide our own gateway, such as Authorize.net or NMI. Each party would maintain separate billing, which could result in higher costs. However, we can explore alternative solutions, such as our various gateways that offer features like invoicing, recurring billing, and more, to determine if there is a better fit for their needs.
Can we offer surcharging in Canada?
We exclusively provide merchant services to businesses located within the United States only.
Would a regular convenience store be a suitable candidate for a cash discount program?
Yes, but rather than applying a percentage to each sale, a per-item fee would be more suitable given the smaller average transaction size. By thoroughly reviewing their existing merchant statements, we can determine the optimal fee amount for their business.
For a store with 18 locations, should we select a statement from one specific location, or request individual statements for each of the 18 locations?
You can obtain a statement from just one location. Typically, if it is the same type of business, the volume, ticket sizes, and pricing schedule are consistent across all locations.
If a merchant is implementing a surcharge with NMI and wishes to also accept ACH payments, how should this be configured during the application process?
The surcharge pricing will be designated as a flat rate, with 3% listed for qualified, mid-qualified, and non-qualified transactions, unless the debit rate is being reduced, in which case the merchant will cover the difference out of pocket. All other details regarding the NMI gateway and the request for ACH payments will be included in the setup form. We will review these documents together and provide guidance on how to complete them.
Do we integrate with Xero accounting software?
We do not integrate with Xerox; however, we do offer integration with Biller Genie, Authorize.net, and IPOS Cloud, all of which are compatible with QuickBooks. This option provides excellent alternatives for your needs.
One of my merchants has lost their SwipeSimple B250 device. Could you advise on the appropriate steps to address this situation?
Partner Support can provide the necessary Setup Form to facilitate the replacement. This form is used to confirm details such as cost coverage, shipping information, and the destination address.
I am developing a campaign to promote a complimentary cost-savings analysis for businesses. I would appreciate assistance in highlighting the benefits to business owners beyond the obvious advantage of saving money. Do you have any suggestions?
Enhanced customer service, support for local businesses, access to advanced technology, scalability, faster funding, improved terms, no contractual obligations, a compliant cash discount program, online sales capabilities, robust fraud protection—the benefits are numerous!
My business is not yet fully set up as I have not yet received my EIN. In the meantime, may I use my personal account?
Although it is possible to submit under your Social Security Number with a DBA, we do not recommend it. All processing is reported to the IRS, and any discrepancies could result in withheld funds.
If a merchant experiences a chargeback or dispute and the transaction was manually keyed in, does this make it more challenging to successfully resolve the case in their favor?
Yes, manually keyed transactions can make it more challenging to successfully resolve a chargeback or dispute in favor of the merchant. This is because keyed transactions typically lack certain security features, such as EMV chip verification or swiped data, which are considered stronger forms of authentication. As a result, the merchant may have less compelling evidence to counter the dispute, making the resolution process more difficult. If the merchant is set up as a card-not-present merchant, it is essential that they accurately complete all prompts when processing a transaction.
A merchant has claimed they only pay a flat monthly fee of $99 regardless of how much they process. Is this something we can offer?
Unfortunately, we do not offer that option because we cannot determine the interchange rate under which the merchant’s sales will fall, which could result in the agent incurring negative residuals. Additionally, the merchant may actually be on a cash discount program, meaning they do not directly see the processing fees as these are covered by customers and deducted daily. A thorough review of their statement would be required to proceed.
What is the best option for merchants who sale at outdoor fairs, and farmer markets?
We offer several mobile options that do not require Wi-Fi. These include phone applications that can be used with or without an attached card reader, with plans starting as low as $5 per month.
Am I able to provide an online solution for a credit repair merchant who wishes to charge their customers for using a card as a payment method??
This type of merchant may be considered high risk; however, we can identify a suitable bank to process their transactions. We can begin by submitting a pre-vetting application to determine the requirements necessary to get them operational. Additionally, we offer various gateway options that can support a cash discount program once the account is approved.
Is there a platform or system I can access to view the potential residual earnings for a prospective merchant?
No, there isn’t a platform available for that; however, if you provide us with a merchant statement, we can conduct a comprehensive analysis. This analysis will outline the merchant’s potential savings and provide an estimate of your income.
For Cash Discount, if 3.84% is listed on my merchant's agreement, how much will the customer be charged?
If 3.84% is what is charged internally, than the customer will be charged 3.99%. The percentage is slightly highe to ensure all processing fees are covered.
What is Cash Discount?
Card transaction prices are publicly displayed, while cash customers receive a discount at the point of sale.
Is Cash Discount supported on gateways?
Yes, the following gateways will support Cash Discount: IPOS Cloud, NMI, BIller Genie connected via NMI, and Swipe Simple.
What's the difference between CDP and surcharging?
Surcharging is illegal in some states, while cash discount is legal everywhere in the U.S. A cash discount is when you post credit card prices and offer a discount on that price for customers who pay with cash. A surcharge is when you post cash prices and charge an additional fee on top of that price for customers who pay with a true credit card. Merchants are responsible for the processing fees on debit or check cards when set up with Surcharge, and the maximum amont that can be charged to the customer for credit is 3%.
Do all card types get charged a precentage while on Cash Discount?
Yes, Cash Discount will apply a fee to all card types while Surcharge charges 3% to only true credit cards.
Do we get 100% of the percentage we charge for the cash discount rate?
Your residual would be your precentage split once the Interchange Rate from the issuing bank is covered.
What's the best way to pitch cash discounting?
How would you like to keep more of your hard-earned money instead of handing it over in processing fees? Our Cash Discount Program lets you do exactly that! Instead of paying costly credit card fees, you can pass those savings onto your business by offering customers a small discount for paying with cash.
Can a merchant toggle between Cash Discount and Surcharge when accepting payment?
No, the equipment and/or gateway can only be programmed with one. There are however some equipment options where a merchant is able to bypass the fee.
Is there an email address for the funnels that goes to me?
You will need to provide an email address created in GMAIL or GoDaddy.
What are your rates?
The interchange rate applied to each transaction is determined by the card type, and only the card issuer can set that rate. We would charge you the interchange rate—also known as the wholesale rate—along with a small additional percentage to cover all processing fees.
Additionally, you have the option to implement a Cash Discount program, where the customer covers the processing fee. If you are interested in this setup, we would be happy to discuss the details further.
What is the big advantage to your company vs. Square?
With us, you have access to a wide range of equipment options, flexible pricing plans, and a dedicated full-support team—advantages that are unfortunately limited with Square.
Why should we be charging our customers 4% if that is not what we are paying?
We need to ensure all the processing fees are covered to avoid out of pocket costs for you. This includes the Interchange Rate, Authorizaion Fee, Pass through fees, etc.
What processors and banks do you work with?
We partner with three reputable banks; however, all support and assistance will be handled directly through us.
What types of equipment do you offer and what is the cost?
We offer a variety of equipment options to suit your needs, including online gateways, virtual terminals, full-size POS systems, compact standalone terminals, wireless solutions, and mobile applications.
If I decide to sign up, what does the process entail?
Once we receive your application, it will be submitted to our underwriting team, which typically takes approximately 24 hours for approval. Upon approval, your equipment will be ordered and/or your gateway will be set up. You will receive an email notification upon approval and deployment, allowing you to track the process every step of the way.
Am I able to opt out of the Cash Discount setup if I know longer want my customers to cover the cost?
Yes, if you wish to be set up with traditinal pricing we can change your setup, but it must be at month end.
When will I get my deposits?
Typically most accounts are set up with Next Day Funding, but we do offer Same Day Funding, and 2 day funding. Anything faster than 2-day is subject for approval and differernt factors are considered.
What happens if I have a problem with my terminal? Is there a customer support number?
Yes, we will provide you with the contact numbers for both merchant support and technical support to ensure you have assistance whenever needed.
Do we work with brick and mortar gun shops?
Yes, our High Risk bank can support these types of businesses, though they must be face to face.
Are interchange fees negotiable?
No- Interchange rates are set by card networks (Visa, Mastercard, Discover, and American Express) and are not negotiable. These rates are determined by the card type, transaction method, and industry category, and they are paid directly to the card-issuing banks
Do we work with funeral homes?
Yes.
How do we decide the pricing?
We would set you up with the pricing structure that best fits your needs.
What to do after submitting an application?
You will receive an email with any updates and/or pending items throughout the application process.
How to add multi ownership docs?
There is an additional form that will be signed for multiple owners, but we will go over the application in detail with you.
How to I obtain a merchant statement from a potential new merchant?
You will have to request this as we do not have access to outside processer statements.
How to know if the system they currently use is compatible with what we offer?
Our POS Support team is here to help with possible integration research.
Is credit repair business high risk?
Yes, this is consifered a High Risk business, but we work with a bank that can support this.
Does the customer really need to provide Social Security Number?
Yes, all applications must have a social security number even if they are processing under a Tax ID. This is to ensure their credit supports it, and for a background check. This would be considered a “soft hit”.
How can I help the merchant get PCI compliant?
Our Support team will help get the merchant logged in and connect them with our very helpful PCI Helpdesk.
The client is using Clover and wants to switch.
Clover systems cannot be transferred from one processor to another, as they are proprietary. If a merchant purchased their Clover device through a different processor, they will need to obtain new equipment when switching providers.
What if my merchant has chargeback?
We have a Support team that will assist with any Chargeback inquiries.
What is a MID?
MID stands for your Merchant ID number. A MID is issued to each merchant account and is used to identify them.
How will I know if my client already uploaded docs so I don't bug them?
If any udpates are made on a merchant account you will be notified via email.
Can a merchant accept pin debit while on the Cash Discount program?
No, the Cash Discount setup would only allow for credit card or offline debit (debit cards run as credit) transactions. If a merchant requires pin debit, they will need to have traditional pricing (Interchange) or Surcharge.
Is the payout the same for Cash Discounts and Traditional Pricing?
Though the Interchange rate will be the same on either setup, residuals are typically higher on merchant accounts that use a cash discount program compared to traditional processing models.
If a merchant has Authorize.Net, can they keep the gateway as is and process through us?
If a merchant is currently using Authorize.net, they can sign up with our services while continuing to use the same payment gateway. We would request to update the hierarchy information on Authorize.net’s end.
Will deposits enter the merchant's bank on the weekends?
No, deposits are not made on the weekends. This is standard for all processors.
If I operate under an LLC, can I use my personal bank account?
No, your legal name must match the legal name on your bank account.
I have a client with an ATM and they asked me if they can process through us. Is it something we can handle?
We can definitely do their processing, but we do not provide ATMs.
How does my client get their login info to see their online portal?
A registration email will be sent upon approval of the account.
What does PCI not compliant mean?
PCI stands for Payment Card Industry, often referring to PCI Compliance or PCI DSS (Payment Card Industry Data Security Standard). It is a set of security standards designed to protect cardholder data and ensure secure payment processing.
What is MCC?
MCC stands for Merchant Category Code. It is a four-digit code assigned by credit card networks (such as Visa, Mastercard, Discover, and American Express) to classify businesses based on the type of goods or services they provide.
What is the best way to do online payments?
Depending on the specific features a merchant requires, we offer a variety of payment gateway options, each with value-added services tailored to enhance their payment processing experience.
Do we offer a POS solution that supports recurring payments?
Yes, we work with several gaetway companies that support this feature.
What is TMF list?
The TMF List (Terminated Merchant File) is a list maintained by payment processors and acquirers to identify merchants who have been deemed high-risk or involved in fraudulent activities. Merchants placed on the TMF list are generally terminated from processing payments with most credit card processors and banks.
Can a merchant use their existing Pax device?
We may or may not be able to work with their existing device. We will need to make sure it is a compatible, compliant model, and not locked by their previous processor.
If we set up an NMI app (iProcess) and a terminal, are they in sync?
No, but we do have terminals and gateways that can work together.
Is there a monthly fee for using the equipment?
Unless the merchant agrees and signs a Lease Agreement, there is no monthly fee.
What is our best available option for small vendors who would like to use their phone?
We offer mobile apps that also support bluetooth card readers.
Where do I find email templates for emailing leads?
Go to Business Start-up Basics 103, & look for AI prompt video training.
Have there been any live weekly broadcasts?
Yes. Every week.
Is the course material we buy sent to us, or is everything digital, and we would have to print it out ourselves?
All the things you need are on our website, and we will send your login credentials to your email address. You won’t need to print it cause it’s always available on the website. But if you need a hard copy, just download it from the website and print it out. Otherwise, you can always log in anytime.
Do we have to handle customer complaints, etc., or is there a team that will do that?
The great news is that through our partnership with RedFynn, you won’t need to worry about handling hardware or technical support. The training program is focused on helping you master the sales process. However, you will still be responsible for providing customer service and acting as the first point of contact for your clients.
On the social media accounts section, What is the name we should use when creating our soclial media page.
Once you have created your Freedom Payments account, you will name it Freedom Payments By “your first name”. For example Freedom Payments by Ryan. This is referneced in Bisiness Basics and in Code of Conduct in cours 103.
What about customers that use Square, CashApp, Paypal, etc?
For customers with existing payments systems, you will either be saving them money, getting them better hardware/software, providing faster funding, better support, and the list goes on. All gets broken down inside the modules for you.
How do I know what a new client will be paying with me VS another card processor?
All fee structures and processing details are thoroughly covered in the training courses. Because rates can vary depending on the type of business, we aren’t able to dive into specific pricing here. However, what we can confidently share is that our rates are highly competitive compared to platforms like PayPal and Square — giving you a strong advantage when signing new clients. You’ll also have access to a Cost Savings Analysis, which you can use to review and demonstrate potential savings with your prospective clients.
What will I learn in the course?
In the course, you’ll learn everything you need to succeed in the digital payments industry — including digital payments fundamentals, marketing strategies, online and offline payment processing, and client management.
What truly sets our program apart is the depth of our sales training. We don’t just teach you basic sales tactics — we walk you through real-world, proven strategies to prospect, present, and close deals confidently. You’ll gain access to scripts, role-play scenarios, live examples, and hands-on techniques that have helped our team build one of the fastest-growing agencies in the industry. Our goal is to equip you with both the knowledge and the practical skills you need to build a lasting and profitable business.
I want to hire people to do the work for me, have others done that, and is it successful this way?
Absolutely! In fact, some of our top earners have done that too. You can hire and train people to find prospects and close deals for you. The best thing about it is, with Freedom Payments on your side, you already have all the learning materials, connections, and help you need to provide the best training.
Is there more here than just a training class? What makes you different?
Absolutely! In fact, some of our top earners have done that too. You can hire and train people to find prospects and close deals for you. The best thing about it is, with Freedom Payments on your side, you already have all the learning materials, connections, and help you need to provide the best training.
Is it possible to run this business via the internet only?
Yes, absolutely! In fact, some of our top performers run their businesses entirely online. However, some of the best results still come from good old-fashioned door knocking. Meeting business owners face-to-face not only keeps your costs lower but also increases your closing rate by over 50%.
Do you have all your lessons on video or mostly PDFs?
We provide comprehensive PDF documents containing valuable information, along with training videos and a dedicated YouTube channel for additional learning resources. Additionally, our support team is readily available to answer any questions and provide assistance as needed.
Who is my target market?
The best candidates for a merchant account are businesses that process credit and debit card transactions, including:
Retail Stores & Restaurants – Brick-and-mortar businesses that accept in-person card payments.
E-commerce & Online Businesses – Companies selling products or services online that need secure payment gateways.
Service-Based Businesses – Professionals such as doctors, lawyers, consultants, and freelancers who accept card payments.
Subscription & Membership Businesses – Companies with recurring billing models, such as gyms, SaaS providers, or online content platforms.
Mobile & Remote Businesses – Contractors, food trucks, and home service providers who need mobile payment solutions.
